FAQ - frequently asked questions
Do I have to register, if I want to use this system?
What does the registration cost?
Are there any other costs or are there conditions for using the service?
What are “additional services” and “extensions” and what kind of costs are involved?
What is the back office and how do I login?
How and when do I receive what bonus?
What happens behind the scenes when I shop?
Do I have to report my turnover within the system?
What do the details on the Bank statement mean?
My booking has not been tracked although I forwarded the email. What happened?
I have a question that has not been answered here!
How can I advertise for this way of shopping and where?
I have my own shop. How can I integrate it into my-shopcenter.com
We have collated the most frequently asked questions about my-shopcenter.com
We recommend you watch the presentation in the info center. Your sponsor (the person that introduced you to my-shopcenter.com
) will be happy to answer any further questions. After your free registration you will find a special support form to clarify any questions. We welcome advice and suggestions to optimise our system.
If all fails you can ring our hotline in the UK Tel: +44 (0) 208 879 0088
, other in Germany Tel. +49 (0) 33606 787484.
1. Do I have to register, if I want to use this system?
If you want to take advantage of the compensation bonus, you have to register. If you just want to shop, you can do that without registering.
2. How much does registration cost?
Registration through a link and membership is free. With that we offer your personalised and complete shopping center site, which tracks your own shopping and any ones you introduce, for bonus payments (value of around £150).
3. Are there any other costs or are there conditions for using the service?
As a member you can use this system for free. When you book any additional services or extensions you pay the implied fees. You can find an overview of tariffs
4. What are “additional services” and “extensions” and what kind of costs are involved?
are products in the internal marketing shop (CD’s or books), a fee paying entry of your business or the programming of your own internet platform. Extensions
are e.g. the partnership for marketing and sales, the instant web package, the media package or other recommended programs. There is no obligation
to take advantage of any of these offers.
5. What is the -central back office- and how do I login?
shows your personal data and statistics (you can change it)
genealogy and control of bonus account
banners, content modules, search window
extensive bonus plan, flyers and templates
internal marketing shop, news archive, much more
You’ll find the back office via login (top right corner) or the drop down menu of “My IMS” (my Internet Marketing System). It is case sensitive.
6. How and when do I receive what bonus?
As a registered PARTNER you are always paid the described bonus into your bonus account. You’ll find a summery of the amount of the bonus payments in my-shopcenter.com
in the link “list of bonus”. Please remember to choose the right icon for your country. You can see the appropriate bonus from each shop, when you hover your mouse over the shop. As soon as your bonus exceeds £15 you’ll get a bonus paid into your bonus account (money bookers or paypal) at the beginning of each month – after the shop has paid (this can take up to 12 weeks with some return policies in shops).
All turnover in my-shopcenter.com
is tagged automatically and adjusted weekly.
Should your transaction not appear it could have the following reasons:
- you are already getting the maximum discount from the shop
- you took maximum advantage as the owner of a BSW card with all discounts
- you did not go through the my-shopcenter.com
portal before buying.
If you buy directly with a site without going through your my-shopcenter.com
portal your transaction can not be tagged and you can not get the bonus. If you do not leave details of an account in the back office, where your bonus can be credited, your bonus will be rolled up.
7. What happens behind the scenes when I shop?
Conditions for bonus payments:
You are registered and have a valued user name.
You have to shop through my-shopcenter.com
portal. Before buying make sure your username is in the top right corner next to Impressions. Your shop search is tracked for marketing purposes. The bonus will be paid in to the account of the username
and the tracking runs automatically
8. Do I have to report my turnover separately within the system?
You have to be registered with us to receive a bonus and you have to start shopping from our portal, because the partner stores will than know, that you are a member of my-shopcenter.com
and you will be paid commission (cost of advertising) according to the bonus plan
. The turnover and according bonus is visible in your bonus account, on a weekly basis (after the shop has paid). As additional safety you can forward your transaction or order confirmation via email to email@example.com
It needs to display your username, day & time of order placed, name of shop, order number and total value of the order. Should you not get details from a shop your can just forward a report of turnover. Please avoid sending multiple emails – it just causes a waste of time for manual input! In an extreme case it could be seen as attempted fraud and lead to the cancellation of your account.
9. What do the details on the Bank statement mean?
For your own turnover and the turnover of your personally introduced “first line”:
||tracked order number.
|Date of order
||Date of order
||of person placing the order
||name of shop
||value of order (without delivery charge)
Or this might be just the amount of the commission or it could be £1
||your bonus. As long as there is a “0” it is still in the pipeline and the bonus can still change
||A = all done, B = confirmed, O = still open and amount can still change
All other transactions in line 2 – 5 in depth have less information to keep it simple: Level, number of orders, amount of bonus, confirmed commission. All confirmations are automatic after the partner stores have transferred the commission.
10. My booking has not been tracked although I forwarded the email. What happened?
your order does not show up in your bonus statement because:
- you are collating a bulkorder for several customers with Neckermann, Otto, Klingel or another Catalogue and therefore getting the maximum commission,
- You have used your BSW- card to pay
- You started shopping without going through the myshopcentre.com portal and therefore your order can’t be tracked by us or the shop.
always start shopping in your my-shopcenter.com
portal with your username in the top right corner, next to impressions.
In theses described circumstances bonus payments are not possible.
Pay-pack points, Happy-diggits, web-miles are independent and valued – you’ll get those.
11. I have a question that has not been answered here.
If you have a question, that is not answered here or in the Info-center, just pick up the phone and call us, don’t write a longwinded email.
You’ll get your answer quickly and probably safe time. Contacts details are in Impression.
12. How can I advertise and where?
It is always best to use for yourself what you want to recommend to others.
In the backoffice (after login) you’ll find our e-books with guidance and advice for marketing. You can register for a very good (free) beginners course called “Your Internet training”. It is offered on “Biz-builder”.
13. I have my own shop. How can I integrate it into my-shopcenter.com?
You would have to register your shop with a partner programm like belboon.de, cj.com, radedoubler.com etc. Each supplier has their own terms and conditions. When you are registered with them, send us a quick email and we will integrate you in my-shopcenter.com
. It is to your advantage, that you can participate with the other webmasters at the same time.